Policies

At this time, I will no longer be wearing a mask, unless you request that I do. I am happy to accommodate whatever makes you feel most comfortable for your massage.

As part of the Standards of Practice set out by my massage therapy association, it is required that you complete a health history form every 12 months. This helps to keep records up-to-date, as well as provides me with the most accurate information about your health. This also means that we can create a more effective treatment plan and I can provide the most effective massage therapy treatments possible.

In the event that you are unable to keep your scheduled appointment, I kindly request that you cancel your appointment at least 24 hours in advance. Please call me at 587-352-5568 or email me at info@lisaloosmassagetherapy.com. You are also able to cancel appointments through your confirmation and reminder emails, if greater than 24 hours prior to your appointment.

If you do not cancel within this time frame, and you do not wish to keep your appointment, you may be subject to a $20.00 cancellation fee.

I request that appointments are booked no less than 24-hours prior to desired time and date. To accommodate this, my online booking calendar will only show available appointments available outside of the 24-hour window. When calling, texting or emailing to book an appointment, I ask that you please respect my booking policy.

Although rare, sometimes mobile massage therapy appointments are missed. When you book with me, that time is set aside for only you. I will never double book, and I will always try to be on time. In return, I ask that you keep your promise and be home for your appointment.

If you are not home for your scheduled appointment, and you have not notified me at least 24 hours in advance, you will be subject to a $20.00 missed appointment fee.

I understand and recognize that everyone is different and there are circumstances beyond our control (sudden illness/injury, family emergency, etc.). Knowing this, I may make an exception to the above policies at my discretion.

Please do not feel obligated to tip. Although it is appreciated, it is in no means necessary or expected.